All orders are processed from Monday to Saturday and shipped within 3 working days after the receipt of payment at the latest, with the exception of German public holidays.
The Travel Collect is not responsible for any delays or lost or stolen packages after passing the order to the shipping company.
Custom fees as well as any taxes that are associated with the purchase are the customers responsibility.
Please note that for all shipping methods these are not guaranteed time frames and occasional delays may occur.
DOMESTIC SHIPPING (GERMANY)
STANDARD TRACKED SHIPPING WITH DHL – free of charge
Delivery within 3-4 business days (excluding weekends and public holidays) including a tracking number and insurance up to 500,00€.
As soon as we have shipped your order you will receive an email stating the DHL tracking number. You can check the status of your order one to two hours after receiving the email via DHL Sendungsverfolgung
SHIPPING WITHIN THE EUROPEAN UNION
STANDARD SHIPPING – 5,90€- Delivery within 3-6 business days (excluding weekends and public holidays). No tracking.
STANDARD SHIPPING – shipping costs to be calculated individually (5.90€ -19.90€)
Delivery within 5-21 business days (excluding weekends and public holidays). No tracking.