We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return your purchases* within 14 days of receipt.
NOTE *We offer a full refund on unworn, unused, undamaged items with the security tags still attached. You must also return the gift box and/or pouch your item was sent with. We do not offer refunds on sale items. Earrings, nose rings and headpieces cannot be exchanged or refunded due to hygiene regulations, so please choose carefully.
You must request a Return ID Number within 2 weeks of receipt of your order at firstname.lastname@example.org.
The return will then be approved by us. The return shipping costs are carried by you. Please note we do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.
All goods returned for refund should be sent to:
The Travel Collect GbR
c/o Jennifer Meisner
We recommend a return freight method with a tracking number. We must receive your returned items within 10 days of issuing the Return ID Number (24 days from the date you received your order).
We are not responsible for returns damaged or lost in transit.
RETURN FOR FAULTY GOODS
Please understand all product featuring NATURAL MATERIAL AND HANDICRAFT will vary in appearance. This is not considered a flaw in the product and will not be reason for refund or replacement.
If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange on unworn and undamaged faulty items that still have the security tags attached, but you must let us know within 48 hours from receipt by emailing at email@example.com with the reason for your return and a picture oft he faulty or damaged item.
After approval return the goods (with the gift box and/or pouch), your original invoice and the completed Return Form so they arrive within 10 days using a freight method with a tracking number.
Upon receipt your item will be double-checked by our team. The return shipping cost for the faulty item will be reimbursed to you once the item has been assessed as having a manufacturers fault and the return has been granted. We therefore suggest you include the return freight payment receipt with your original invoice, so this freight cost & your original payment can be refunded together.
REFUNDING THE PURCHASE
Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
- The refund is always credited to the payment method with which the original purchase was made
- The refund is always credited in the same currency as the original purchase
- The refund is always credited to the purchaser’s account
- The time it takes to receive your refund depends on the payment method or your credit card provider
- If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
- If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher